Quality Assurance

Quality Policy Statement

It is the aim of the Company to actively pursue ever increasing standards of excellence and, in so doing, increase the Quality of our Service to previously agreed strict standards by complying with Written Procedures, Specifications, Operations and Services as demonstrated by our registration to ISO 9001:2008 and our commitment to this Standard.

Quality

Our distribution centres are all accredited with ISO 9001:2008 quality standards. Our own receiving inspection facilities assist in ensuring that Customers receive products of only the right quality.

Continual staff training and monitoring ensures we remain up-to-date in all respects.

Distribution

Distribution

We act as Agents and Distributors under agreements with many of the World's leading Manufacturers.

With over 2000 products and 16 distribution locations, Tennants is well positioned to serve all users.

Wherever Customers are located, fast local service is on hand from our experienced Sales and Technical staff. Up-to-date methods of packaging and logistics are deployed to supply products quickly, efficiently, safely and conveniently in most quantities from bulk tankers to small packs, including blends.

Stewardship

Stewardship

In all respects of Stewardship, Tennants adopt a leading position.

Our Storage, Stock Control and Stock Rotation systems exceed statutory standards and exhibit the best of Industry practices.

Customer Care

Customer Care

The Best Service at all times is our goal, whether it be in providing advice and support, delivery to agreed schedules, precise documentation and order handling, or quick response to all enquiries.

Innovative techniques such as Electronic Data Interchange can be deployed to automate and improve communication.

Safety and Environment

Safety and Environment

We ensure that all our facilities conform with the best possible practices, and are under continual review to make certain that we conform to all new standards, or preferably exceed them.

We are members of our Industry's Responsible Care Programme.

Our expertise in handling chemicals enables us to advise Customers in this important area.

 

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